General

You should be able to receive your purchases within 3 - 4 business days from the time you receive the order confirmation. 

For orders under $500, there will be a $29 delivery charge. 
It will be added after the checkout page. 

After placing your orders, within 1-3 business days, you will receive a call from our logistics team to confirm your preferred delivery schedule.

All products come with a 1 year warranty, unless specified.

For any product issues, kindly contact Casio Service Centre.

  238B Thomson Road, #18-01/08, Novena Square Tower B, Singapore 307685 Opening hours: 9am – 5pm, Mon - Fri

For Product Repair and Parts Replacement: (65) 6480 7189
For All Sales Related Enquiries: (65) 6480 7100  

Note: Please bring along your personal ID to exchange for a visitor's pass

Orders

To place an order on our site;
- Add your desired item(s) to your shopping cart
- View and confirm your shopping cart order
- Enter any promotional code and/or e-voucher code (if applicable)
- Enter your delivery information and complete purchase
- Once your order has been confirmed, you will receive a confirmation email

You may check your order details from the link provided in the confirmation email. 

- You should be receiving a confirmation email that your order has been processed. 
- Within 5 working days, you will receive a call from our logistics team to fix a delivery schedule. 

You may only cancel your order within 2 working days from the day you placed the order. To do so, kindly drop an email to emi@casio.com.sg to amend/cancel order and we will assist you as soon as we can.

Please drop an email to emi@casio.com.sg and we will do our best to assist you.

Please drop an email to emi@casio.com.sg within 1 working day from your order date and we will do our best to assist you.

Kindly check that you have met the conditions of use for the promo code such as: the minimum amount spent required, expiry date of promotion and eligibility of the particular product. If you still require help with your promo code, please drop an email to emi@casio.com.sg   (stating your order number / promo code) and we will assist you as soon as we can.

Delivery

Currently, we do not ship outside of Singapore.

For orders under $500, there will be a $29 delivery charge. 
It will be added after the checkout page. 

We only provide a standard delivery option. You should be able to receive your purchases within 3 - 4 business days from the time you receive the order confirmation. 

If your parcel has not been successfully delivered despite the delivery is being within the agreed upon delivery schedule, you will have to incur an additional delivery charge of SGD 29.

To reschedule, contact emi@casio.com.sg to arrange for the next available delivery slot.

Do note that payment of the additional delivery charge (SGD 29) will be collected in CASH upon delivery. 

Online parcel tracking is currently unavailable.
Please drop an email to emi@casio.com.sg and we will assist you as soon as we can.

Payment

Currently, we only accept credit card payment.
Credit cards accepted are:
● Visa
● MasterCard
● American Express
● Google Pay
● Apple Pay
● Shop Pay

We do not keep your credit card details on our server. All transactions are processed by Shopify Payment, a secure payment service provider.

We do not offer any installment plans at the moment.

Returns & Cancellations

You may cancel your order ONLY if its within a 1 day window period from the time of purchase. Cancellation of orders WILL NOT be entertained once the cancellation request exceeds the 1 day window period.

 We DO NOT allow return of products unless damaged by Casio Singapore Pte Ltd or materially not in conformance with the specifications at the time of delivery or self-collection.

For all returns/exchange, please drop an email to emi@casio.com.sg (with proof of damage or faulty product via photo or video) and we will assist you as soon as we can. The return or exchange can only be processed once Casio Singapore Service Centre recognize the damages and approval is given. We seek your patience and understanding. 

Refunds may take up to 7 working days from the time Casio Singapore Pte Ltd is notified. The refund will be via cheque.

You will first receive a call from our friendly staff to confirm your details. After 3 to 5 working days, you will be notified that the cheque is ready for collection.

Collection of cheque will be at Casio Singapore Office and the payee is required to come in person.  

For any promo code used, only the actual value paid will be refunded in the event of any order cancellation or return. 

Utilized promo codes cannot be re-used for your next order. Please refer to the Terms & Conditions of the promotion or drop an email to emi@casio.com.sg and we will assist you as soon as we can.

Product Support & Repair

Our Service Centre is located at the address below:


238B Thomson Road, #18-01/08, Novena Square Tower B, Singapore 307685

Note: Please bring along your personal ID to exchange for a visitor's pass

For Product Repair and Parts Replacement: (65) 6480 7189
For All Sales Related Enquiries: (65) 6480 7100
Fax: (65) 6808 1719


Opening Hours:

9am to 6pm (Mon, Tue, Thu, Fri)
9am to 7pm (Wed)
Closed on Sat, Sun & Public Holidays

The repair duration depends on the parts that need to be replaced and the availability of the repair parts. Do call our Service Centre at (65) 6480 7189 and our service staff will assist you. 

Others

Keyboard 

A Keyboard usually comes with 61 non-weighted keys similar touch to an organ/electone. It is usually lightweight & portable.

Keyboard is more of a one-man band, with a huge variety of built-in rhythms. Most Casio keyboards can be battery operated.

Digital Piano

A Digital Piano on the other hand has 88-weighted and scaled-hammer action keys, thus achieving a similar feel as playing on acoustic piano.In most cases, digital piano comes with more variety of piano tones and of superior quality. 

There are portable digital pianos which are usually compact in size as well as cabinet size piano which are non-portable.

- Digital Piano offers you a wide variety of built-in Tones and Rhythms, thus making music more fun and exciting.

- Digital Piano or Keyboard comes with many functions and features such as recording function and connectivity to Apps or computer software.

- Digital Piano allows the use of headphones, hence practicing can be done anytime of the day without disturbing the neighbours. 

- No maintenance required

- No tuning required

Customer Hotline

(65) 6480 7100

Send an email

emi@casio.com.sg