How do I place an order?

To place an order on our site;
- Add your desired item(s) to your shopping cart
- View and confirm your shopping cart order
- Enter any promotional code and/or e-voucher code (if applicable)
- Enter your delivery information and complete purchase
- Once your order has been confirmed, you will receive a confirmation email

Where can I check my order details?

You may check your order details from the link provided in the confirmation email. 

What should I look out for after I have placed an order?

- You should be receiving a confirmation email that your order has been processed. 
- Within 3 working days, you will receive a call from our logistic team to fix a delivery schedule. 

Can I cancel my order?

You may only cancel your order within 2 working days from the day you place the order. Do do so, kindly drop an email to to amend/cancel order and we will assist you as soon as we can.

I received the wrong item. What do I do?

Please drop an email to and we will do our best to assist you.

I accidentally checked out an order without keying in a promo code / using a voucher that I have. What do I do?

Please drop an email to within 2 working days from your order date and we will do our best to assist you.

The discount does not show on the payment page even after I keyed in the promo code. What do I do?

Kindly check that you have met the conditions of use for the promo code such as: the minimum spend required, expiry date of promotion and eligibility of the products. If you still require help with your promo code, please drop an email to  (stating your order number / promo code) and we will assist you as soon as we can.

Can I do a pre-order for exclusive/special products?

We may offer pre-ordering of selected products from time to time. Do check back regularly and also join our mailing list to receive first-hand updates!


Click on the link below for FAQ relating to specific topic: 
- Orders
- Delivery
- Payment
- Returns & Cancellations
- Product Support & Repair