FAQ - Order
How do I place an order?
To place an order on our site;
- Add your desired item(s) to your shopping cart
- View and confirm your shopping cart order
- Enter any promotional code and/or e-voucher code (if applicable)
- Enter your delivery information and complete purchase
- Once your order has been confirmed, you will receive a confirmation email
Where can I check my order details?
You may check your order details from the link provided in the confirmation email.
What should I look out for after I have placed an order?
- You should be receiving a confirmation email that your order has been processed.
- Within 3 working days, you will receive a call from our logistic team to fix a delivery schedule.
Can I cancel my order?
You may only cancel your order within 2 working days from the day you place the order. Do do so, kindly drop an email to email@example.com to amend/cancel order and we will assist you as soon as we can.
I received the wrong item. What do I do?
Please drop an email to firstname.lastname@example.org and we will do our best to assist you.
I accidentally checked out an order without keying in a promo code / using a voucher that I have. What do I do?
Please drop an email to email@example.com within 2 working days from your order date and we will do our best to assist you.
The discount does not show on the payment page even after I keyed in the promo code. What do I do?
Kindly check that you have met the conditions of use for the promo code such as: the minimum spend required, expiry date of promotion and eligibility of the products. If you still require help with your promo code, please drop an email to firstname.lastname@example.org (stating your order number / promo code) and we will assist you as soon as we can.
Can I do a pre-order for exclusive/special products?
We may offer pre-ordering of selected products from time to time. Do check back regularly and also join our mailing list to receive first-hand updates!