How do I place an order?

To place an order on our site;
- Add your desired item(s) to your shopping cart
- View and confirm your shopping cart order
- Enter any promotional code and/or e-voucher code (if applicable)
- Enter your delivery information and complete purchase
- Once your order has been confirmed, you will receive a confirmation email

Where can I check my order details?

You may check your order details from the link provided in the confirmation email. 

What should I look out for after I have placed an order?

- You should be receiving a confirmation email that your order has been processed. 
- Within 5 working days, you will receive a call from our logistic team to fix a delivery schedule. 

Can I cancel my order?

You may only cancel your order within 2 working days from the day you place the order. Do do so, kindly drop an email to emi@casio.com.sg to amend/cancel order and we will assist you as soon as we can.

I received the wrong item. What do I do?

Please drop an email to emi@casio.com.sg and we will do our best to assist you.

I accidentally checked out an order without keying in a promo code / using a voucher that I have. What do I do?

Please drop an email to sales@casio.com.sg within 2 working days from your order date and we will do our best to assist you.

The discount does not show on the payment page even after I keyed in the promo code. What do I do?

Kindly check that you have met the conditions of use for the promo code such as: the minimum spend required, expiry date of promotion and eligibility of the products. If you still require help with your promo code, please drop an email to sales@casio.com.sg  (stating your order number / promo code) and we will assist you as soon as we can.

Can I do a pre-order for exclusive/special products?

We may offer pre-ordering of selected products from time to time. Do check back regularly and also join our mailing list to receive first-hand updates!

 

Click on the link below for FAQ relating to specific topic: 
- Orders
- Delivery
- Payment
- Returns & Cancellations
- Product Support & Repair