Refunds
If you have a change of mind, a refund may be possible only under the following circumstances:
- notify us at within 24hrs of the time of purchase.
After 24hrs at the time of purchase, the refund will only be possible on a case to case basis.
Upon receiving a refund confirmation from our staff, the refund process will only then be valid.
Refund Process
Refunds may take up to 7 - 10 working days from the time Casio is notified.
The refunded amount will be sent to the credit card that was used to make the purchase.
You can always contact us for any question at casiomusicsg@gmail.com.
Returns and Exchange
Before proceeding to Casio Service Center, do email to casiomusicsg@gmail.com to make an appointment.
You can always contact us for any return question at casiomusicsg@gmail.com.
Casio may allow the return of the Products subject to Casio’s discretion and prevailing policies. Items may only be returned under the following circumstances:
- Wrong item received
- Damaged item received which is made known during delivery or set-up
Any damages or product defect must be made known at the point of delivery or set-up,
To return a wrong/damaged item, you will be required to bring the item with original packaging and Proof of Purchase (e.g. Invoice) to Casio Service Centre, located at Novena Square Office Tower B, Level 18. Item will be assessed by Casio to determine if the return is allowed.
Should a return be allowed, the purchase amount will be credited back to the credit card used for the purchase. Any voucher or promo code used for the purchase will not be credited back.
